Nodal Officer Information
For any grievances or complaints related to our services, please contact our designated Nodal Officer.
Grievance Officer
grievance@mysipify.in
Response within 48 hours
Phone
+91 98765 43210
Mon-Fri 10:00 AM - 5:00 PM IST
Address
Sipify Marketing Private Limited
No 3800/20/4, 188, Bannerghatta Road
Bangalore, Karnataka 560076
India
Response Time
We aim to acknowledge all grievances within 24 hours and provide a resolution within 7 working days.
Priya Sharma
Grievance Officer
Dedicated to ensuring fair resolution of all client concerns and maintaining the highest standards of service quality.
Grievance Resolution Process
Our structured approach to addressing and resolving your concerns
Submit Complaint
Contact our Grievance Officer via email, phone, or written communication with details of your concern.
Acknowledgment
We acknowledge receipt of your complaint within 24 hours and assign a reference number.
Investigation
Our team conducts a thorough investigation of your complaint and gathers all relevant information.
Resolution
We provide a resolution and communicate the outcome within 7 working days of receiving your complaint.
Types of Grievances We Handle
We address various types of concerns related to our services
Service Quality Issues
- • Campaign performance concerns
- • Communication delays
- • Reporting discrepancies
- • Service delivery issues
Billing & Payment
- • Invoice disputes
- • Payment processing issues
- • Refund requests
- • Billing clarifications
Privacy & Data
- • Data privacy concerns
- • Information security issues
- • Consent management
- • Data access requests
General Complaints
- • Staff behavior concerns
- • Contract disputes
- • Policy clarifications
- • Other service-related issues
Need to File a Grievance?
We're committed to resolving your concerns promptly and fairly. Contact our Grievance Officer today.